Trust is the bond that holds work teams together. Given that principle, it’s no wonder why 86 percent of virtual team employees say that the level of trust is important to their virtual team.
Outside of effective performance, building a trusting team carries other benefits, too. According to the 2014 Global Workforce Study, employees must have confidence in the ability of their top leaders, for them to remain with the organization altogether.
Employee retention is a key benefit of trust development in a global marketplace in which nearly 20 percent of resigning employees cite poor management as their reason for leaving.
Partners in Development’s Approach
Many virtual team leaders and members cite relationships as a major challenge and trust is an essential ingredient of strong team bonds and performance. Building rapid trust with little direct face-to-face contact is a critical competency required for highly effective virtual teams.
Building rapid trust has two components—cognitive trust and emotional trust—and both are essential. Frequently, cognitive trust comes first because it is based on one’s credibility, expertise, and perceived integrity. With a foundation of cognitive trust, emotional trust grows as team members become more acquainted and develop relationship that include personal interest and concern for one another. The fastest way to build trust is face-to-face. If you can only have one face-to-face meeting, make it your first one. Use the chart below to gain some highly effective techniques for building rapid trust in your virtual teams.
At Partners in Development, we are experts in virtual teams and the mobile workforce. Let us partner with you to maximize the performance of your team. Contact us today!